Returns & Refunds

Last updated: July 28, 2026

LOVISIO HOME accepts eligible returns requested within 30 days after delivery.

Return eligibility

Items must be new, unused, unassembled, and returned in their original packaging with all included parts and accessories. Proof of purchase is required. Used, assembled, altered, damaged-after-delivery, personalized, custom-made, and clearly marked final-sale items are not eligible.

How to request a return

Email support@lovisio.com with your order number, the item you want to return, and the reason for the return. We normally respond within 1–2 business days with authorization and mailing instructions. Do not mail a return before receiving instructions.

Return shipping and fees

Returns are made by mail. The customer is responsible for the return shipping label and return shipping cost unless the item arrived damaged, defective, or incorrect. LOVISIO HOME does not charge a restocking fee.

Damaged, defective, or incorrect items

Contact us within 48 hours after delivery and include photographs of the item and packaging. If confirmed, we will provide an appropriate replacement or refund and cover the authorized return cost.

Refund timing

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 days. Your bank or card issuer may require additional time to post the credit.

Exchanges and cancellations

We do not offer direct exchanges. Return an eligible item and place a new order. Contact us as soon as possible to request cancellation; an order cannot be cancelled after it has shipped.

Contact

LOVISIO HOME
5 Elizabeth St
Greenville, PA 16125
United States
support@lovisio.com
+1 347-818-5177