FAQ

Where do you ship?

We ship within the United States and to supported international destinations. Available destinations, rates, and delivery estimates are shown at checkout. See our Shipping & Delivery page for details.

How long does delivery take?

Orders are normally processed within 1–3 business days. For general U.S. merchandise, Standard transit is 5–10 business days and Express transit is 2–4 business days after processing. Supplier-fulfilled estimates are shown at checkout.

How can I track my order?

We email tracking information after your order ships. If you have not received tracking after the processing period, contact us with your order number.

What is your return policy?

Eligible new and unused physical products may be returned within 30 days after delivery. Customers are responsible for the return label unless the item arrived damaged, defective, or incorrect. We do not charge a restocking fee. Approved refunds are issued within 10 days after the return is received and inspected. See our Returns & Refunds page for all conditions.

Can I cancel an order?

Contact us as soon as possible. We will try to cancel the order, but cancellation is not guaranteed after processing begins and is not possible after shipment.

How do I contact LOVISIO HOME?

Email support@lovisio.com or call +1 347-818-5177. Customer support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

LOVISIO HOME
5 Elizabeth St
Greenville, PA 16125
United States